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STANDARD TERMS AND CONDITIONS OF SALE

This page outlines the standard terms and conditions of purchases for both retail and wholesale customers.

Standard order processing time is 4 - 6 days as detailed in our Processing and Shipping Policy.

  1. In order for refunds to be considered, The Italian Cookie Company must be notified of any issues within 48 hours of product delivery.  The Italian Cookie Company does not accept returns of food products.
  2. The customer explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  3. If you are paying by invoice, our invoices are payable within 14 calendar days, unless another payment timeframe is indicated on the invoice. In the event of non-payment by the due date, The Italian Cookie Company reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. The Italian Cookie Company will be authorized to suspend any provision of services without prior warning in the event of late payment.
  4. If a payment is still outstanding more than sixty (60) days after the due payment date, The Italian Cookie Company reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the customer. 
  5. The Italian Cookie Company undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. The Italian Cookie Company cannot under any circumstances, be required by the customer to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  6. In order for it to be admissible, The Italian Cookie Company must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  7. All our contractual relations will be governed exclusively by United States law.